Cancellation Policy

1. Overview

You may cancel rental orders or service bookings under the rules below. Partner-side cancellations (out of stock, area not serviceable, force majeure) are handled with reschedule or refund as appropriate.

2. Cancelling a rental order

• Before vendor approval / dispatch: cancel free of charge; prepaid amounts refunded as per Refund Policy.
• After dispatch / out for delivery: cancellation may attract a logistics fee or be refused if already delivered.
• After delivery: treat as early return — remaining rent / deposit handled under rental plan + Refund Policy; damage inspection still applies.
• Flexible / membership plans (if purchased) may allow easier early closure as disclosed on the membership page.

3. Cancelling a home service booking

• Free cancel: typically until the technician is assigned or up to a cut-off (e.g. 2 hours before slot), whichever is later as shown on the booking screen.
• Late cancel / no-show: a visit or cancellation fee may apply if the technician was already en-route or waited at your address.
• Reschedule: preferred over cancel when possible; one free reschedule may be offered subject to slot availability.
• If no technician is available in your area, we cancel and refund prepaid amounts in full.

4. Partner cancellations

If a vendor cannot fulfil a rental or a technician cannot attend, we will notify you and offer reschedule or full refund of prepaid amounts for that booking/order.

5. How to cancel

• Open My Orders or My Bookings in your account and use Cancel / Request cancel; or
• Contact support with your order / booking ID before the cut-off.

6. After cancellation

Status updates to cancelled; refunds (if any) follow the Refund Policy timeline. Coupons may be restored only if the campaign allows reuse.