Refund Policy

1. Overview

This Refund Policy covers payments made on Maurya Service for rentals and home services. Refunds are processed to the original payment method or wallet (as applicable), typically within 5–10 business days after approval, subject to bank / gateway timelines.

2. Rental — refundable deposit

• Security / refundable deposit is held against damage, unpaid dues, or missing accessories.
• After the product is returned and inspected, the eligible deposit is refunded (minus any deductions disclosed with reasons).
• Fair wear and tear is not charged; wilful damage, stains, missing parts, or lost units may be deducted at repair / replacement cost.

3. Rental — rent & charges

• Before delivery: if you cancel as per Cancellation Policy, prepaid rent / delivery fees may be fully or partly refunded.
• After delivery: rent for used period is generally non-refundable; unused tenure may be adjusted as per plan rules or support approval.
• One-time installation / delivery fees are refundable only if the order is cancelled before dispatch or if we fail to deliver due to our / partner fault.

4. Home services — refunds

• Prepaid bookings: cancelled before technician is assigned / en-route → full refund (see Cancellation Policy).
• After visit started: diagnosis / visit charges may be non-refundable if the technician attended as scheduled; unused parts not installed are refundable.
• Service not done / partner no-show: you may get a full refund or free rebooking after verification.
• Quality issues: raise a dispute within a reasonable time with photos/details; resolution may be rework, partial refund, or credit.

5. Wallet & coupons

• Wallet top-ups follow gateway rules; unused wallet balance may be used on future orders where enabled.
• Coupon discounts are not paid out as cash; if an order is refunded, coupon may or may not be restored depending on campaign rules.

6. How to request a refund

Use in-app support / order or booking page, or email support with order/booking ID, payment ID, and reason. We may ask for proof (photos, video) for damage or quality claims.

7. Non-refundable cases

• Completed rent periods already consumed.
• Successful service visits where work was accepted and parts installed as agreed.
• Charges for damage beyond fair wear, lost products, or false complaints after verification.
• Third-party fees that are non-refundable by the payment gateway (rare; we will disclose if applicable).