Terms & Conditions

1. Agreement

By using Maurya Service (website / PWA), you agree to these Terms and our Privacy, Refund, and Cancellation policies. If you do not agree, please do not use the platform.

2. Our role

Maurya Service is a marketplace. We connect customers with:

• Vendors — for ACs, refrigerators, water purifiers, washing machines and microwaves on rent; and
• Technicians — for repair and home services (e.g. AC, plumbing).

Unless stated otherwise, the vendor or technician is responsible for product condition, installation quality, and on-site service. We facilitate discovery, booking, payments, and support.

3. Eligibility & accounts

• You must be 18+ and provide accurate information.
• You are responsible for keeping login credentials safe.
• Vendors and technicians must complete KYC / approval before offering listings or accepting jobs.
• We may suspend accounts for fraud, abuse, or policy violations.

4. Rentals

• Rental prices, deposits, tenure, and stock are as shown on the product page at checkout.
• Refundable deposit may be charged upfront and returned as per Refund Policy after successful return inspection (less damage / dues, if any).
• Delivery / installation charges shown at checkout may apply.
• You must use products reasonably; misuse, loss, or damage beyond fair wear may be charged.
• Relocation / early return may follow plan benefits or extra charges disclosed at booking.

5. Home services & repairs

• Quotes may be “from” prices; final amount can change after diagnosis (with your consent) for parts/add-ons.
• Service is typically assigned to an available technician in your area (radius / availability).
• You must provide safe access, accurate address, and a contactable phone number at the visit time.
• Warranty on parts/work, if any, is as disclosed by the technician / brand at the time of service.

6. Payments

• Payments are processed via approved gateways (e.g. Razorpay) and/or wallet balance where enabled.
• Prices are generally in INR and inclusive/exclusive of taxes as displayed.
• Failed payments do not confirm an order or booking until payment succeeds (or COD / pay-after-visit is explicitly selected where offered).

7. Location

Serviceability depends on your pin / map location and partner coverage. Setting a wrong location may lead to cancelled orders or delays; update location before checkout.

8. Prohibited use

You must not misuse the platform (fake bookings, harassment of partners, scraping, reverse engineering, or illegal activity). We may refuse service and pursue remedies for violations.

9. Liability

To the fullest extent permitted by law, Maurya Service is not liable for indirect or consequential losses. Our aggregate liability for a claim related to a single order/booking is limited to the amount you paid for that order/booking through the platform (excluding deposits held for third parties where applicable).

10. Governing law

These Terms are governed by the laws of India. Courts at the jurisdiction of our registered office shall have exclusive jurisdiction, subject to mandatory consumer protections.